Shipping Policy 

Effective Date: August 13, 2025

At renewealth, we craft straightforward shipping so your new clogs and sandals get to you reliably—without guesswork. This policy explains processing times, delivery windows, rates, tracking, service areas, and how we resolve issues. It’s written in clear language to set the right expectations and avoid surprises.

1) Processing Times & Cut‑Off

  • Processing time: 2–4 business days. We fulfill orders Monday–Friday, 8:00 am–5:00 pm Pacific Time (PT), excluding U.S. federal holidays.

  • Daily cut‑off: Orders placed by 5:00 pm PT (Mon–Fri) begin processing the same business day. Orders placed after 5:00 pm PT or on weekends/holidays begin processing the next business day.

  • What “processing” means: Payment verification, stock allocation, quality check, and handing off to the carrier. Processing occurs before a package receives its first carrier scan.

Note: Express/expedited options are not offered at this time. If we introduce them, we will update this policy.

2) Shipping Methods & Carriers

We ship via FedEx, UPS, and USPS. The carrier is selected automatically based on service performance, destination, and package profile. We may split multi‑item orders into separate parcels to optimize speed and availability.

3) Delivery Timeframes (Transit)

  • Standard transit time: 6–8 business days after shipment (Mon–Fri, excluding holidays).

  • Total time to your door: Processing (2–4 business days) + transit (6–8 business days). Most orders arrive within 8–12 business days from the date of purchase.

  • Tracking visibility: Tracking updates typically appear 24–48 hours after you receive the shipping confirmation. Some destinations may show fewer scan events until the final delivery.

Heads‑up: Weather, natural events, peak seasons, or carrier network disruptions may extend timelines. We’ll keep you informed if we see unusual delays.

4) Shipping Rates & How Fees Are Calculated

We keep pricing simple and transparent:

  • Orders ≥ $199: Free standard shipping.

  • Orders < $199: $7.99 flat rate for standard shipping.

How we calculate: The rate is based on your order subtotal after discounts and before any taxes. The system applies the correct rate automatically at checkout. No hidden handling fees.

5) Shipping Areas (USA Only)

We currently ship within the United States (the 50 states).
We do not ship to: P.O. Boxes, APO/FPO/DPO military addresses, U.S. territories, or international destinations.
Remote ZIP codes may require additional transit time.

6) Taxes

At checkout, most orders will show sales tax as $0.00. Where tax collection is legally required, it will be displayed and charged automatically. If we do not collect sales tax for your destination, you may be responsible for any applicable use tax per your state or local laws.

7) Tracking & Delivery Updates

  • You’ll receive a shipping confirmation email with a tracking link as soon as your label is created.

  • Allow 24–48 hours for the first scan to appear.

  • Tracking may show fewer intermediate scans for certain routes; this does not indicate a lost package.

8) Address Accuracy & Changes

  • Please review your shipping address carefully at checkout.

  • Before shipment: If you need to modify the address, contact us immediately at [email protected]. We’ll do our best to update it before the parcel leaves our facility.

  • After shipment: We generally cannot reroute packages. If a parcel returns to us due to an incorrect or undeliverable address, we can reship it to the corrected address (reship fee equals your original shipping rate) or refund the order (original shipping charges, if any, are non‑refundable).

9) Delivery Issues (Late, Missing, or “Delivered” But Not Received)

If your tracking shows delayed or no movement for more than a few days, or “delivered” but you can’t locate the parcel:

  1. Check around the property (porch, side doors, garage, apartment mailroom), and with household members or neighbors.

  2. Confirm the address in your order confirmation.

  3. Contact the carrier with your tracking number for the most current scan location.

  4. If you still can’t locate it, email [email protected] with your order and tracking numbers. We’ll open a trace with the carrier.

Issue resolution time: Please allow 5–7 business days for our team to investigate with the carrier. We’ll keep you updated throughout the process.

Porch theft: Once a parcel is marked delivered, ownership and responsibility may transfer to the recipient address. We’ll assist with documentation for a claim, but replacement or refund decisions will depend on the carrier’s investigation and available insurance coverage.

10) Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery. Include your order number, photos of the item and packaging, and a brief description. We’ll prioritize a replacement or refund and provide a prepaid return label when a physical return is required.

11) Lost Parcels

If tracking shows no scans for an extended period or the carrier confirms a lost shipment, we will offer a replacement or refund once the loss is verified. Timing varies by carrier; we typically receive a determination within 5–7 business days.

12) Handling Charges

We do not add separate handling fees. Your cost is limited to the shipping rate displayed at checkout (or $0.00 when free shipping applies).

13) Delayed, Back‑Ordered, or Out‑of‑Stock Items

If an item is unexpectedly out of stock or back‑ordered after you place an order, we will email you promptly with options:

  • Wait for the updated ship date,

  • Change to a similar in‑stock item, or

  • Cancel the item for a full refund.

If a delay affects the entire order, we’ll hold shipment until all items are ready unless you prefer a split shipment (no additional fee for standard service).

14) Returns & Exchanges

We want your footwear to fit perfectly. For eligibility, timelines, and how‑to steps, please see our Refund and Return Policy. In short: returns and exchanges are welcome within 30 days of delivery; items must be new and unworn (indoor try‑on only) with original packaging. For wrong item/defect cases, we cover return shipping; for other reasons (e.g., size change), customers cover return shipping.

15) Signature Requirement & High‑Value Orders

For security, we may require a signature on delivery for high‑value orders or at our discretion based on destination risk. If a signature is required, we’ll note it in your shipping confirmation email. If you cannot sign, contact the carrier to arrange a pickup or re‑delivery.

16) Holidays & Peak Season

During peak periods (e.g., late November–December) and around U.S. federal holidays, carrier networks may be congested. Please allow extra time. We’ll publish cutoff guidance on our site when seasonal deadlines approach.

17) Order Cancellations

  • You may request a free cancellation before your order ships or within 12 hours of purchase—whichever comes first.

  • If the parcel has shipped, please follow our return instructions after delivery.

18) Risk of Loss

Risk of loss transfers to you when the carrier confirms delivery to the shipping address you provided. Until that point, shipments remain our responsibility.

19) Contact Us

Company Name: Incbgl LLC

Company Number: B20250227215

Address: 418 Bamboo Lane Suite C, Los Angeles, CA 90012, United States

Email: [email protected]

Phone: +1 (310) 423-5900

Contact Form: Click here

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 1 business day

20) Updates to This Policy

We may revise this policy as we expand services or change carriers. Any updates will be posted here with a new effective date.