Frequently Asked Questions

Effective Date: August 13, 2025

About Our Products

Q1. What does renewealth sell?

We design and source comfortable foam clogs and lightweight sandals made for everyday wear. Each pair is checked for quality before it leaves our facility.

Q2. How do I choose the right size?

Please use the size guide on each product page and measure your foot length for best results. We recommend trying on indoors only to maintain return eligibility.

Q3. Are your products covered by a warranty?

We stand behind our craftsmanship. If a manufacturing defect appears within a reasonable time after delivery, contact us with photos and your order number so we can help.

Orders & Processing

Q4. When will my order ship?

Processing takes 2–4 business days (Mon–Fri, 8:00 am–5:00 pm PT). Orders placed by 5:00 pm PT on business days start processing the same day; orders after 5:00 pm PT or on weekends/holidays start the next business day.

Q5. Can I cancel or change my order?

Yes—before shipment or within 12 hours of purchase (whichever comes first). After a parcel ships, please use the standard return process.

Q6. Can I change my shipping address?

If your order has not shipped, email [email protected] immediately. After shipment, rerouting usually isn’t possible. If a parcel returns to us due to an address error, we can reship (for the original rate) or refund the order.

Shipping & Delivery

Q7. Where do you ship?

We ship to all 50 U.S. states. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or international destinations.

Q8. Which carriers do you use?

We ship with FedEx, UPS, and USPS. The system picks the best option based on speed and destination. Multi‑item orders may ship in separate parcels.

Q9. How long does delivery take?

Standard transit is 6–8 business days after shipment. Total time to your door = processing (2–4 business days) + transit (6–8 business days). Tracking may take 24–48 hours to show its first scan.

Q10. What are the shipping rates?

Orders $199+ ship free via standard service. Orders under $199 ship for a $7.99 flat rate. Rates are based on your subtotal after discounts and before any taxes.

Q11. Do you offer expedited shipping?

Not at this time. If we add faster options, we’ll update this page and show them at checkout.

Q12. Do you charge handling fees?

No. The shipping rate shown at checkout is the only shipping cost.

Q13. I didn’t receive my package, but tracking says “Delivered.” What should I do?

First, check safe drop points (porch, side door, garage, apartment mailroom) and ask neighbors or building staff. Confirm your address in the order confirmation, then contact the carrier. If it’s still missing, email [email protected] with your order number and tracking link. Please allow 5–7 business days for investigation.

Q14. What if my order is delayed, has no tracking updates, or is lost?

We’ll open a trace with the carrier and keep you posted. If a shipment is confirmed lost, we’ll offer a replacement or refund once the carrier verifies the loss.

Q15. Do you require a signature on delivery?

For high‑value orders or certain destinations, we may require a signature. If so, we’ll note this in your shipping confirmation email.

Returns & Exchanges

Q16. What is your return window?

You may request a return or exchange within 30 days of delivery. Footwear must be new, unused, and tried on indoors only with original packaging and tags.

Q17. Who pays for return shipping?

If the item is damaged/defective or we shipped the wrong item, we provide a prepaid return label. For other reasons (e.g., size or preference), customers pay return shipping.

Q18. How do exchanges work?

Request an exchange via email. We’ll reserve your replacement pair (subject to availability) and often ship it once your return label is scanned or after the pair passes inspection.

Q19. How long do refunds take?

After approval and (when required) inspection, refunds post to your original payment method within 3–5 business days via Stripe or PayPal. Your bank or PayPal may need additional time to finalize the credit.

Q20. My pair arrived damaged. What now?

Contact us within 7 days of delivery with photos of the product and packaging. We’ll prioritize a replacement or refund and cover return shipping when a physical return is needed.

Payments & Security

Q21. Which payment methods do you accept?

We accept credit/debit cards via Stripe and PayPal (including PayPal balance or linked payment sources). We do not accept cash on delivery, wire transfers, or money orders.

Q22. Is checkout secure?

Yes. Our site uses HTTPS/TLS. Card payments are handled by Stripe (PCI‑DSS validated) using tokenization, and full card numbers aren’t stored on renewealth systems. When you pay with PayPal, your financial details stay with PayPal.

Q23. When am I charged?

Most card transactions are captured when your order ships; some authorizations may be placed at checkout. For PayPal, funds may be captured at checkout. Partial captures can occur for split shipments.

Q24. Why was my card declined?

Please verify the billing address, card number, expiration date, and CVV. If issues continue, try PayPal or contact your bank. We may cancel orders that fail verification for your protection.

Q25. What currency do you charge and do you add surcharges?

All prices and payments are in USD. We do not add payment surcharges beyond the total shown at checkout.

Q26. Will I be charged sales tax?

At checkout, most orders will show sales tax as $0.00. Where tax collection is legally required, it will appear and be charged automatically. If we don’t collect tax for your destination, you may be responsible for any applicable use tax.

Policies & Support

Q27. Do you ship internationally?

No. We currently ship within the USA only.

Q28. Do you sell gift cards or final‑sale items?

We do not sell gift cards, and we do not label items as “final sale.” Standard condition requirements still apply for returns.

Q29. Will my order ship in multiple parcels?

Possibly. To get items to you sooner, we may split an order into separate shipments at no extra charge for standard service.

Q30. How quickly do you answer emails?

We aim to respond within 1 business day during our support hours: Monday–Friday, 8:00 am–5:00 pm PT.

Q31. How can I contact you?

Company Name: Incbgl LLC

Company Number: B20250227215

Address: 418 Bamboo Lane Suite C, Los Angeles, CA 90012, United States

Email: [email protected]

Phone: +1 (310) 423-5900

Contact Form: Click here

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 1 business day

Q32. Do these FAQs ever change?

Yes. As we improve services, we may update this page and note a new effective date.