Refund & Returns Policy

Effective Date: August 13, 2025

At Renewealth, great footwear should feel effortless—from first try‑on to every step after. This policy is written in clear, straightforward language so you know exactly how returns and exchanges work for our clogs and sandals. If something isn’t right, we’ll make it right—quickly and fairly.

1) Return Window — 30 Days

You may request a return or exchange within 30 days of the delivery date. To be eligible, footwear must be in original condition: new, unused, and tried on indoors only. Outsoles must be unmarked and clean; footbeds uncompressed; uppers free of scuffs, dents, or creases; straps and buckles undamaged; and all original tags, inserts, and packaging included.

For hygiene and quality reasons, we cannot accept pairs that show outdoor wear, dirt/debris, odors, moisture damage, or cleaning residues.

2) Eligibility for Returns & Exchanges

We accept returns/exchanges for common reasons, including but not limited to:

  • Wrong size or fit

  • Changed mind

  • Wrong item received

  • Damaged or defective on arrival

  • Item not as described

A valid order number and proof of purchase are required for all requests.

3) Non‑Returnable Items

We do not designate any products as “final sale,” and we do not sell gift cards.
However, we cannot accept returns that fail standard footwear condition checks, including items that are:

  • Worn outdoors, with scuffed or dirty outsoles

  • Showing compressed footbeds, heavy creasing, dents, or deformation not caused by transit

  • Carrying odors, stains, pet hair, or moisture damage

  • Missing essential components (e.g., straps, insoles, tags, protective inserts) or original packaging

  • Damaged due to misuse, improper care, heat exposure, or alterations by the customer

4) How to Return or Exchange an Item

Step 1 — Start your request. Contact us at [email protected] or via the website contact form. Include your order number, the item(s) you wish to return/exchange, and your reason for return.

Step 2 — Receive authorization. Our team replies within 1 business day with instructions and, if applicable, a prepaid label.

Step 3 — Pack securely. Use the original packaging (or equivalent protective packaging) and place your order number inside the parcel.

Step 4 — Ship to the return address: Renewealth – Returns 418 Bamboo Lane Suite C, Los Angeles, CA 90012, United States

Step 5 — Confirmation. Keep your drop‑off receipt and tracking. We’ll email you as soon as your return is inspected and approved.

Return Method: We currently support mail‑in returns and exchanges only.

5) Return Shipping Costs

  • Damaged/defective, or our error (wrong item sent): We provide a prepaid return label at no cost to you.

  • All other reasons (e.g., changed mind, wrong size ordered): Customer pays the return shipping. You may use our discounted label (if offered) or your preferred carrier. We recommend trackable services for your protection.

No restocking fee applies in any scenario.

6) Exchange Policy

Need a different size or variant? Choose Exchange when you contact us.

  • We’ll reserve the replacement pair (subject to availability).

  • In many cases, we ship the exchange once your return label is scanned or after the pair arrives and passes inspection.

  • If the requested replacement is unavailable, you may opt for a refund to your original payment method.

7) Refunds — Timing & Method

Once your return is approved (and, where required, the item is received and inspected), refunds are issued to your original payment method via Stripe or PayPal within 3–5 business days.

  • Your bank or card issuer may need additional time to post the credit.

  • Original shipping fees and return postage (if customer‑paid) are non‑refundable, unless the return is due to damage/defect or our fulfillment error.

8) Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with clear photos (and the packaging if damaged). We’ll prioritize a free replacement or a full refund, and we’ll cover return shipping when a physical return is required.

9) Reasons for Return — What to Include

To help us resolve your request quickly, please include:

  • Order number

  • Item name/variant and quantity

  • Reason (e.g., wrong size, changed mind, damaged/defective, not as described)

  • For defects/damage: clear photos or a short video

10) Order Cancellations

Orders are processed Monday–Friday, 8:00 am–5:00 pm PT. You may request a free cancellation before your order ships or within 12 hours of placing the order—whichever comes first.
If the parcel has already shipped, please follow the standard return process after delivery.

11) Inspection & Processing

When your parcel arrives at our returns address, allow 2–3 business days for inspection. We’ll email you the outcome (approval or reason for rejection) and next steps for your refund or exchange.

12) Contact Us

Company Name: Incbgl LLC

Company Number: B20250227215

Address: 418 Bamboo Lane Suite C, Los Angeles, CA 90012, United States

Email: [email protected]

Phone: +1 (310) 423-5900

Contact Form: Click here

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 1 business day

13) Updates to This Policy

We may revise this policy to reflect changes in our operations. Any updates will be posted here with a new effective date.