adidas UltraBoost 21 ‘City Pack – Hong Kong’ GW5838

Name: adidas UltraBoost 21 'City Pack - Hong Kong' GW5838
SKU: KLS15125
Availability: InStock

$135.00

The adidas UltraBoost 21 City Pack - Hong Kong is a stylish and advanced running shoe designed by adidas. This limited-edition shoe features a sleek grey color and is part of the City Pack collection, paying homage to the vibrant city of Hong Kong. With its responsive cushioning and flexible Primeknit upper, this shoe provides optimal comfort and support for runners of all levels. Perfect for both casual wear and intense training sessions, the adidas UltraBoost 21 City Pack - Hong Kong is a must-have for sneaker enthusiasts and athletes alike.

1) Processing Times & Cut‑Off

Processing time: 2–4 business days. We fulfill orders Monday–Friday, 8:00 am–5:00 pm Pacific Time (PT), excluding U.S. federal holidays.
Daily cut‑off: Orders placed by 5:00 pm PT (Mon–Fri) begin processing the same business day. Orders placed after 5:00 pm PT or on weekends/holidays begin processing the next business day.
What “processing” means: Payment verification, stock allocation, quality check, and handing off to the carrier. Processing occurs before a package receives its first carrier scan.

Note: Express/expedited options are not offered at this time. If we introduce them, we will update this policy.

2) Shipping Methods & Carriers

We ship via FedEx, UPS, and USPS. The carrier is selected automatically based on service performance, destination, and package profile. We may split multi‑item orders into separate parcels to optimize speed and availability.

3) Delivery Timeframes (Transit)

Standard transit time: 6–8 business days after shipment (Mon–Fri, excluding holidays).
Total time to your door: Processing (2–4 business days) + transit (6–8 business days). Most orders arrive within 8–12 business days from the date of purchase.
Tracking visibility: Tracking updates typically appear 24–48 hours after you receive the shipping confirmation. Some destinations may show fewer scan events until the final delivery.

Heads‑up: Weather, natural events, peak seasons, or carrier network disruptions may extend timelines. We’ll keep you informed if we see unusual delays.

4) Shipping Rates & How Fees Are Calculated

We keep pricing simple and transparent:

Orders ≥ $199: Free standard shipping.
Orders < $199: $7.99 flat rate for standard shipping.

How we calculate: The rate is based on your order subtotal after discounts and before any taxes. The system applies the correct rate automatically at checkout. No hidden handling fees.

5) Shipping Areas (USA Only)

We currently ship within the United States (the 50 states).
We do not ship to: P.O. Boxes, APO/FPO/DPO military addresses, U.S. territories, or international destinations.
Remote ZIP codes may require additional transit time.

6) Taxes

At checkout, most orders will show sales tax as $0.00. Where tax collection is legally required, it will be displayed and charged automatically. If we do not collect sales tax for your destination, you may be responsible for any applicable use tax per your state or local laws.

1) Return Window — 30 Days

You may request a return or exchange within 30 days of the delivery date. To be eligible, footwear must be in original condition: new, unused, and tried on indoors only. Outsoles must be unmarked and clean; footbeds uncompressed; uppers free of scuffs, dents, or creases; straps and buckles undamaged; and all original tags, inserts, and packaging included.

For hygiene and quality reasons, we cannot accept pairs that show outdoor wear, dirt/debris, odors, moisture damage, or cleaning residues.

2) Eligibility for Returns & Exchanges

We accept returns/exchanges for common reasons, including but not limited to:

Wrong size or fit
Changed mind
Wrong item received
Damaged or defective on arrival
Item not as described

A valid order number and proof of purchase are required for all requests.

3) Non‑Returnable Items

We do not designate any products as “final sale,” and we do not sell gift cards.
However, we cannot accept returns that fail standard footwear condition checks, including items that are:

Worn outdoors, with scuffed or dirty outsoles
Showing compressed footbeds, heavy creasing, dents, or deformation not caused by transit
Carrying odors, stains, pet hair, or moisture damage
Missing essential components (e.g., straps, insoles, tags, protective inserts) or original packaging
Damaged due to misuse, improper care, heat exposure, or alterations by the customer

4) How to Return or Exchange an Item

Step 1 — Start your request. Contact us at contact@renewealth.com or via the website contact form. Include your order number, the item(s) you wish to return/exchange, and your reason for return.

Step 2 — Receive authorization. Our team replies within 1 business day with instructions and, if applicable, a prepaid label.

Step 3 — Pack securely. Use the original packaging (or equivalent protective packaging) and place your order number inside the parcel.

Step 4 — Ship to the return address: Renewealth – Returns 418 Bamboo Lane Suite C, Los Angeles, CA 90012, United States

Step 5 — Confirmation. Keep your drop‑off receipt and tracking. We’ll email you as soon as your return is inspected and approved.

Return Method: We currently support mail‑in returns and exchanges only.

5) Return Shipping Costs

Damaged/defective, or our error (wrong item sent): We provide a prepaid return label at no cost to you.
All other reasons (e.g., changed mind, wrong size ordered): Customer pays the return shipping. You may use our discounted label (if offered) or your preferred carrier. We recommend trackable services for your protection.

No restocking fee applies in any scenario.

1) Accepted Payment Methods

We accept the following payment methods for online orders:

Credit & Debit Cards via Stripe (major networks supported, such as Visa, Mastercard, American Express, Discover).
PayPal (including PayPal balance or linked cards/banks).

Note: Payment options shown at checkout may vary by device or risk checks. We do not accept cash on delivery, money orders, or wire transfers

2) Payment Security (How We Keep Checkout Safe)

PCI‑DSS Controls: Card payments are processed by Stripe, a PCI‑DSS‑validated provider. Your full card number is not stored on renewealth systems.
Encryption in Transit: Our website uses TLS encryption (HTTPS) to protect data transmitted during checkout and account sign‑in.
Tokenization: Stripe replaces sensitive card details with secure tokens to reduce exposure risk.
PayPal Protection: When you choose PayPal, your financial details are handled by PayPal and are not shared with us.
Fraud Screening: We use automated and manual checks (e.g., AVS/CVV, IP/device signals) to prevent unauthorized transactions. Orders that fail verification may be canceled and refunded.

3) Payment Process — Step by Step

Step 1 — Place Order: Review your cart, shipping address, and totals. Enter your payment details and submit the order.

Step 2 — Authorization: For card payments, your bank may place a temporary authorization hold to confirm funds. For PayPal, funds may be captured at checkout.

Step 3 — Processing: We prepare your order (allocation, quality check). Processing takes 2–4 business days (Mon–Fri, 8:00 am–5:00 pm PT).

Step 4 — Capture & Ship: In most cases, we capture the payment when your order ships. You’ll receive a shipping confirmation email with tracking.

Step 5 — Completion: Once delivered, your bank will automatically remove any remaining holds. If the order is split into multiple shipments, partial captures may occur per parcel (your total charge will not exceed your order total).

If we cannot fulfill an item (out of stock or similar), we’ll cancel that item and release the authorization or issue a refund—whichever applies. You’ll be notified by email.

4) Taxes, Pricing & Currency

Currency: All prices and payments are in USD.
Sales Tax: At checkout, most orders will show sales tax as $0.00. Where tax collection is legally required, it will be displayed and charged automatically. If we do not collect tax for your destination, you may be responsible for any applicable use tax under state/local rules.
No Surcharges: We do not add payment processing surcharges beyond the order total shown at checkout.

The adidas UltraBoost 21 City Pack – Hong Kong is a stylish and advanced running shoe designed by adidas. This limited-edition shoe features a sleek grey color and is part of the City Pack collection, paying homage to the vibrant city of Hong Kong. With its responsive cushioning and flexible Primeknit upper, this shoe provides optimal comfort and support for runners of all levels. Perfect for both casual wear and intense training sessions, the adidas UltraBoost 21 City Pack – Hong Kong is a must-have for sneaker enthusiasts and athletes alike.

SKU	GW5838
Colorway	Grey Five/Footwear White/Solar Gold
Main Color	Grey
Gender	men

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